Refund policy

 Refund & Return Policy

### Our Commitment

We stand behind the quality of every piece we make. If you are not completely satisfied with your purchase, we are here to help.

### Standard Pieces (Non-Custom)

- **Returns accepted within 14 days** of delivery.
- The piece must be unworn, undamaged, and in its original packaging.
- Contact us at [your email] to initiate a return. We will provide return shipping instructions.
- Refunds are processed within 5–7 business days after we receive and inspect the returned item.
- Original shipping costs are non-refundable.

### Custom & Personalized Pieces

- Custom orders are **made to your specifications** and are **non-refundable**.
- Before any production begins, you will receive a free design mockup for your approval. Once you approve the design and production starts, the order cannot be cancelled or refunded.
- If a custom piece arrives with a manufacturing defect (incorrect engraving, wrong size, damaged stone, etc.), we will repair or remake it at no additional cost.

### Exchanges

- We accept size exchanges within 14 days of delivery for standard pieces.
- For custom pieces, if the sizing is incorrect due to our error, we will resize or remake the piece free of charge.
- If the sizing is incorrect due to information you provided, a resizing fee may apply.

### Defective or Damaged Items

If your piece arrives damaged or defective, contact us within 7 days of delivery with photos of the issue. We will:
- Repair the piece at no cost, OR
- Replace the piece entirely, OR
- Issue a full refund

This is in addition to our Lifetime Craftsmanship Guarantee (see below).

### Lifetime Craftsmanship Guarantee

Every Atlas Jewelry piece is covered by our lifetime guarantee. If a setting loosens, an engraving fades, or a band cracks at any point — regardless of when you purchased the piece — we will repair or replace it free of charge. This guarantee covers manufacturing defects and normal wear. It does not cover intentional damage, loss, or theft.

### How to Request a Return or Exchange

1. Email us at [your email] or message us on WhatsApp with your order number.
2. Include photos of the item and a description of the issue.
3. We will respond within 24–48 hours with instructions.