Refund policy

Rings without engraving or custom design

  • You can return your ring within 30 days of delivery. It must be unworn, undamaged and in its original box.
  • Email us first with your order number. We reply with the return address.
  • You pay for the return shipping. Please use a tracked and insured service.
  • Refund amount: the price you paid, minus the shipping and import costs we already paid for your order. We tell you the exact amount before you send the ring back.
  • We refund to your original payment method within 7 working days after we receive and check the ring.
  • Need a different size? Contact us. We can remake your ring and tell you the cost first.

Engraved, personalized and custom pieces

  • These pieces are made only for you, so we cannot take them back or refund them.
  • For a custom design, we send you the design to approve before we make it. After you approve it, the order cannot be cancelled.
  • If the piece arrives damaged or not as you ordered (for example a wrong engraving, or a size different from your order), we repair or remake it for free.

Damaged or wrong pieces

If your piece arrives damaged, faulty or different from your order, contact us within 7 days of delivery with photos. We will repair it, remake it, or refund you in full, including shipping.

Lifetime guarantee on manufacturing defects

  • We guarantee our work for life against manufacturing defects. Examples: a casting flaw, a broken join, or a stone that comes loose because of a setting defect.
  • If your piece has a manufacturing defect, we repair or replace it free of charge. You send it to us; we pay to send it back to you. Outside the USA, any import tax on the returned piece is paid by you.
  • The guarantee does not cover normal wear: scratches, small dents, the dark (oxidized) finish wearing off, or polishing. It also does not cover resizing, accidents, misuse, loss or theft.

Customers in the EU and the UK

If you live in the European Union or the United Kingdom, you also have the legal right to cancel your order within 14 days of delivery without giving a reason. This right does not apply to engraved, personalized or custom pieces. To cancel, send us a clear message by email. You can use the form below, but you do not have to. Send the piece back within 14 days after your message. You pay for the return shipping. We refund everything you paid us, including delivery, within 14 days of your message, to your original payment method, at no cost to you. We may wait until we receive the piece or proof that you sent it back. You may try the ring on as you would in a shop. If it is worn or damaged, we may deduct the loss in value.

Cancellation form
To: ASSAM JEWELRY SARL, QT Atlas, Lot Alhassania 3, Bloc N 19, Beni Mellal 23000, Morocco – contact@maisonassam.com
I cancel my contract for the following piece: ___
Ordered on ___ / received on ___
Name: ___
Address: ___
Date: ___

Your legal guarantee

You also have a legal guarantee. If a piece is faulty or not as described, you can ask us to repair it, replace it or refund you, free of charge. In the EU this lasts at least 2 years (in the UK up to 6 years). Our lifetime guarantee and the 7-day time limits on this page do not reduce these rights.

How to start a return or a claim

  1. Email contact@maisonassam.com or send a WhatsApp message to +212 621 357 885 with your order number.
  2. Add photos if your piece is damaged or faulty.
  3. We reply within 1–2 working days with the next steps.